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A knowledge resource selected by UNICEF for humanitarian practitioners everywhere
Remote supply end user monitoring: UNICEF Kenya’s experience in COVID-19
Supply chain strengthening supports national systems to overcome barriers in the availability, quality and access to critical supplies required for the provision of basic health and social services. Supply end user monitoring (SEUM) assesses whether programme participants access relevant supplies as planned. At the onset of COVID-19, UNICEF Kenya’s SEUM was based on in-person monitoring trips that were not possible due to movement restrictions. In addition, personal protective equipment (PPE) like masks were consumable and would not be possible to track in the same way as non-consumable supplies. UNICEF adapted its guidance documents and tools to use available data and collect selected additional data via remote platforms and communication methods already in place. UNICEF’s experience highlighted that remote SEUM could support supply chain function and remains relevant in Kenya where physical access is not guaranteed or is time-consuming.
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