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A knowledge resource selected by UNICEF for humanitarian practitioners everywhere
Phone-based surveys and social listening dashboards in Azerbaijan: UNICEF’s Azerbaijan’s experience in COVID-19
UNICEF utilized two new data collection methods for situation monitoring to inform its response. Repeated biweekly phone surveys captured information on the population’s knowledge, attitudes and practices (KAP) to COVID-19 and impacts on wellbeing at household level. A social listening dashboard presented feedback collected from the population on policy and programme responses, public opinions and rumours, and personal experience of COVID-19 through media and social media. Data collection methods and tools were adapted over time to meet evolving needs and to avoid duplication as other systems came online.
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